Privacy Policy
Effective Date: 14-11-2024
Introduction
DietOwl, operated by Selektial Software Solution Private Limited ("us," "we," or "DietOwl"), offers holistic, ongoing nutrition and wellness guidance ("Program") focusing on improving health through diet, exercise, sleep, and stress management. By using our website (www.dietowl.in) and related services (collectively, the "Services"), you agree to the practices described in this Privacy Policy. We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and disclose personal information from individuals ("you," "users," or "participants"). Please read this policy carefully. If you do not agree with any part of this Privacy Policy, you should discontinue your use of our Services.
1. Purpose of This Privacy Policy
This Privacy Policy is designed to comply with the following legal requirements of India:
- Section 43A of the Information Technology Act, 2000
- Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
- Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011
It details how we:
- Collect personal and health-related information;
- Use and process that information to provide personalized nutrition and wellness guidance;
- Protect and disclose your information;
- Grant you certain rights regarding your personal data.
2. Information We Collect
We collect personal and health information to effectively deliver our personalized nutrition and wellness guidance. The types of information we collect include, but are not limited to:
2.1 Personal Information
- Identification Details: Name, email address, phone number, and other contact information required to provide our Services and communicate with you.
- Demographic Data: Age, gender, general location, and lifestyle details that help us tailor the Program to your needs.
2.2 Health & Wellness Information
- Medical History: Any self-disclosed conditions (e.g., diabetes, heart disease) or past/current injuries relevant to designing a diet/exercise plan.
- Dietary Preferences & Goals: Information about your eating habits, fitness levels, and wellness objectives to help personalize your diet and workout plan.
- Optional Blood Tests & Checkups: We may recommend certain tests or medical checkups to assess your health better; however, you are free to choose any trusted medical facility for such tests, and we assume no liability for third-party services.
2.3 Usage Information
- Interaction Data: The frequency of visits, how you use our Services (e.g., logging meals, workouts), and other relevant statistics.
- Device Information: Details about the device, IP address, operating system, and browser you use to access our website or platform.
2.4 Payment Information
- Billing Details: If you enroll in a DietOwl program, we collect payment information (e.g., credit card or other payment method details). This data is processed via third-party payment gateways that follow secure protocols.
- Transaction History: Records of payments made for the Program or any additional services, if applicable.
3. How We Use Your Information
Your personal and health information is used solely to:
- Deliver personalized nutrition and wellness guidance: Create individualized diet and exercise routines, monitor progress, and provide guidance for better health and wellness.
- Maintain and Improve Our Services: Analyze usage patterns to enhance user experience, troubleshoot technical issues, and optimize our platform's features.
- Communicate with You: Respond to inquiries, provide updates about the Program, and send motivational or educational materials (e.g., meal plans, newsletters).
- Process Payments: Manage billing and payment transactions through secure, third-party gateways.
- Comply with Legal Obligations: Fulfill applicable laws, regulations, or legal processes.
4. Sharing Your Information
We value your privacy and do not sell or rent your personal information. We may share your data with:
- Internal Team: Our in-house dietitians, nutrition experts, and authorized staff who require the information to deliver the Program effectively.
- Service Providers & Partners: Third-party vendors who process payments, store data, or help us operate the platform. Such vendors are contractually obligated to safeguard your information and use it only for authorized purposes.
- Legal Authorities: If required by law or in good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights, or respond to legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you of any significant change in ownership or use of your personal information.
5. Data Security & Retention
Security Measures
We employ encryption, secure servers, and restricted access protocols to protect your information against unauthorized access, disclosure, or alteration. Although we work diligently to maintain a secure environment, no internet-based service can be 100% secure.
Data Retention
We retain personal and health information only as long as it is necessary to fulfill our obligations and provide the Program. When we no longer need your data, it will be anonymized or securely deleted, unless a longer retention period is required by law.
6. Your Rights & Control Over Your Data
You have the right to:
- Access & Update: Review, edit, or correct your personal information at any time by logging into your account or contacting our support team.
- Request Deletion: Ask us to delete your personal data if it is no longer necessary for the purposes for which it was collected. However, certain legal or regulatory obligations may require us to retain specific records.
- Withdraw Consent: If you no longer wish to share certain data with us, you can withdraw consent, though this may limit your ability to use our Services.
- Opt Out of Communications: Unsubscribe from non-essential communications (e.g., newsletters) at any time using the unsubscribe link provided in such emails or by contacting us directly.
7. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about how you use our Services and to improve user experience. You can control cookies through your browser settings, but disabling them may affect certain features of our website.
8. Third-Party Links & Services
Our website or communications may contain links to third-party services, including laboratories or medical facilities if you choose to get recommended tests done. These third-party sites have their own privacy policies, and we are not responsible for their practices. Please review their policies before providing any personal information.
9. International Data Transfers
Although our servers are primarily located in India, your data may be stored or processed in other jurisdictions where our third-party service providers operate. We take reasonable steps to ensure any international data transfers comply with applicable laws.
10. Changes to This Privacy Policy
We may modify this Privacy Policy from time to time. Any significant changes will be posted on our website with the updated "Effective Date." Your continued use of our Services after we make changes signifies your acceptance of those changes.
11. Contact Us
If you have any questions or concerns about how we handle your information, please reach out to us at:
By using DietOwl, you confirm that you have read, understood, and agreed to this Privacy Policy.